New article
Recently updated
Applying Workbench 11 SP1 Patch 10
If you also have IntraVista Professional (IVPro), you need to stop access to it before upgrading Workbench. This prevents the upgrade to Workbench being compromised by users trying to view documents in IVPro.
To disable IVPro, start by running the WebObjects monitor from the desktop icon on the IVPro server, or alternatively open Internet Explorer and go to http://localhost:56789. Click the [Detail View] button.
Under Auto Recover, click on the Green ON icon and this should turn to a White OFF. Under Start – Stop, click on the Red LED and then press F5 to refresh the page. The Status will now show as OFF (in Red, see below). You can now close Internet Explorer.
If you have IntraVista, to prevent users accessing the database all you need to do is rename the QwbCgi.exe or QwbCgi.dll file to (QwbCgi.old) in the \Inetpub\ivscripts folder. Once the upgrade has been completed, just rename it back again.
On the Workbench server create a folder called WB11SP1Patch10 in the workbench\Ideagen\WBPro folder, and then extract the files from the Workbench11SP1P10.zip file into it.
In the WB11SP1Patch10 folder, Double-click the WB11SP1Patch10Installer.exe file. On the Service Pack Installer Welcome screen, providing you have a complete backup of your system, check the box and then click [Next].
The installer will need to stop the IVPro services so click [Next].
The installer now needs to stop the Workbench services so click the [Next] button.
The installer is now ready to apply the changes so click the [Next] button.
A licence is not required for this patch so click [Next].
Click the [Next] button to restart the server. Alternatively you can click I will restart Windows myself later and then click [Next] and then [Close].
If you chose to restart later, it is recommended that you perform a Stop and Start of the Workbench Guardian service.
If you have IVPro, then after the server has restarted go back to the WebObjects Monitor in Internet Explorer and press the [Detail View] button.
Under Auto Recover, click on the White OFF icon and it should turn to a Green ON. After a refreshing a couple of times the Status should turn back to a Green ON. IVPro has now been restarted and you can close Internet Explorer.
If you have IntraVista, rename the QwbCgi.old file to QwbCgi.exe or QwbCgi.dll in the \Inetpub\ivscripts folder.
Regarding upgrading Workbench clients, just run the client, and once the client connects to the server, the upgraded files will automatically be downloaded.
Workbench Office Add-ins
Depending on the version of Workbench you are upgrading from, you might need to install the new versions provided with Patch 10. Check the version number of the add-ins in Word and Excel, and if they are not 11.1.8.100 then they will need to be re-installed.
In the WB11SP1Patch10\Workbench Office folder in workbench\Ideagen\WBPro, Copy the three folders and paste them into the \workbench\qwb_pro\Clients\Workbench Office Installers folder. It is recommended that you remove the existing folders to avoid confusion.
Once installed the add-in versions should be 11.1.8.100 for Excel, Word & PowerPoint.